Provide a starting suggestion
Headway offers a random selection from its catalogue. It gives an undecided reader something concrete to assess instead of requiring another broad comparison.
Avoid exhausting people with low-value choices.
01 / UNDERSTAND
Repeated decisions can feel tiring, particularly when options are difficult to compare. Treat this as a reason to examine unnecessary choice, not as a universal prediction that people have a fixed decision budget.
A succession of choices can make later decisions feel harder, including choices that would otherwise be straightforward. People may avoid the task, accept defaults, or give less considered answers. Reduce unnecessary decisions and allow a complex journey to span more than one session when the task permits it.
02 / RECOGNISE
Examples of how the principle can appear in an interface.
Headway offers a random selection from its catalogue. It gives an undecided reader something concrete to assess instead of requiring another broad comparison.
Hey’s snooze menu offers a surprise return time. It gives an indecisive person an alternative to comparing every scheduling option.
03 / CONNECT
Repeated low-value decisions can encourage avoidance or less thoughtful answers. Defaults and pauses can help without removing control over consequential choices.
Possible influences to investigate, rather than guaranteed outcomes for every product.
04 / APPLY
Defer optional preferences
Explain meaningful tradeoffs
Provide reversible defaults
Keep exploring